Sadly, it is only when there is a breach or serious incident that most of us are alerted to our own security. Like buying a car, we want it to be fun to drive and have all the exciting features. But with all the news of reckless drivers and accidents, we know that safety is truly important and has become something we actively look for. In eCommerce, sometimes the security aspect doesn’t get enough attention or is underrated because there are lots of other features to explore and play with. There was a recent hack where many online shops were compromised – article here.
To summarize, the article talks about a new technique where the malicious code was hidden in legitimate files; hackers are using increasingly sophisticated cyber attacks. Almost 6000 online shops, most of them built with the Magento content management system, were affected.
When your webshop has been hacked in this way, it is not always immediately or easily visible because it is not detected by automated scans and because the hackers are hiding their trail. It’s scary because these types of hacks work in the background without drawing attention to themselves via errors or messages. Some of the customer data was available to the public as there is no need to access the site specifically to gather that information. It’s alarming to have your business violated in such a way – especially since the theft can go on for longer because it’s harder to detect. There is also a false belief about 3rd party payment processors being safe from hacks and an overall poor understanding of how the website works.
What can we take away from this?
Businesses who run their own online shops should treat this as a serious wake-up call to monitor their website and business more vigilantly and investigate matters that seem suspicious. It’s never too late or too early to pay attention to the security of your website and solution. Though it’s typically on the back burner for many who tend to focus on fun and exciting features, the basics like proper integration to your ERP and security of not just your website but your solution must be handled first.
What’s the Difference with Digital Vantage Point and Nav-to-Net™?
Nav-to-Net™ is an eCommerce solution is built exclusively for NAV and managed directly in NAV. We are extremely knowledgeable in NAV, eCommerce, and technology, as evidenced by our tight and seamless integration to NAV. We are also integrated payment processing with ChargeLogic which makes our solution reliable, keeping customer information extremely safe. Nav-to-Net™ also prevents other types of fraud that can wear down your business like chargeback fraud with features like Return Merchandise Authorization (RMA) and tracking numbers in NAV. Because of the integration to NAV, it is much easier to manage and monitor your business and website because it’s all in one place. It is also built with Responsive Design so there is no need to manage separate mobile sites and worry about security and the privacy of customer information and important data.
How else do we protect you?
Digital Vantage Point alerts customers about updates to the solution so they can always be protected. This is done by our capable account managers, support team, and a hotfix program through our support and maintenance package. In addition, we consult with customers about back up and disaster recovery plans. Our partners are fully prepared to help customers through DVP training sessions.
Do you have a trustworthy eCommerce solution? Contact us today with your questions or to see a demo.
